Refund Policy

Last updated June 2026

Every new Svair account includes a thirty-day free trial.

We think that's the best way to decide whether our software is right for you.

Before you pay

You have thirty days to explore the product before you're charged.

Use it. Ignore it. Decide whether you'd like to keep it.

There shouldn't be any surprises when your subscription begins.

Mistakes happen.

If you think you've been charged incorrectly or unfairly, email support@svair.org.

We'll look into it and make it right if we've made a mistake.

If you forgot to cancel and contact us shortly after a renewal, we'll usually refund you.

We prefer judgement over rigid rules.

We generally don't refund accounts suspended for violating our Terms of Service.

We also generally don't refund services that have already been fully delivered or consumed.

However, every situation is different.

If yours doesn't fit neatly into this policy, contact us anyway.

If you paid annually and decide to leave early, we'll refund the unused portion of your subscription where applicable.

Paying annually shouldn't remove flexibility.

The free trial exists so you can decide whether Svair is right for you.

Refunds exist because sometimes people make mistakes.

We'll always try to respond with fairness.