Taxes on Services
Last updated June 2025
Taxes on software subscriptions vary by country, and the rules are genuinely complex. We have tried to summarise the practical impact for most customers below.
General
Prices displayed on our website are exclusive of tax. At checkout, applicable taxes will be calculated and added based on your location. The final amount you pay is shown before you confirm your subscription.
European Union — VAT
If you are located in an EU member state, Value Added Tax (VAT) applies to your subscription at the rate in your country of residence. The current rate for digital services in most EU countries is between 20% and 27%.
If you are a VAT-registered business, enter your VAT number at checkout. Valid VAT numbers will receive invoices with zero-rated tax (reverse charge mechanism). It is your responsibility to account for the VAT under the reverse charge rules in your jurisdiction.
United Kingdom
UK residents pay VAT at the standard rate of 20%. VAT-registered UK businesses may provide their VAT number to receive invoices with the reverse charge applied.
Other jurisdictions
Where we are required by law to collect and remit sales tax, GST, or equivalent charges in other countries, we will do so. If tax is applicable in your location, it will be shown at checkout.
If you believe tax has been incorrectly applied to your account, contact support@svair.org with your account details and we will review it.
Tax-exempt organisations
Registered non-profits and educational institutions may be eligible for tax exemption. Contact support@svair.org with documentation of your exempt status. We will review and apply the exemption where applicable.
Invoices
We issue a receipt for every payment. If you require a formal tax invoice — including your company name, address, and any applicable tax registration numbers — update your billing details in Account Settings. Invoices will reflect the information on file at the time of the charge.
Historical invoices are available in your account under Billing. You may download them at any time.